LIMITED RETAIL WARRANTY

ACT warrants all products to be free of defects in materials and workmanship for normal use and service for a period of one (1) year from retail purchase. Written notice must be immediately given to ACT within the warranty period. We require a copy of the purchase receipt showing the unit was purchased from an Authorized Dealer to verify the product is under warranty. Products purchased used do not carry a warranty. This warranty is to the original purchaser and is non-transferable. All non-warranty items are subject to a $50 inspection bench test fee.

ACT reserves the right to examine any part returned for warranty claim to determine, to ACT’s satisfaction, whether the material or workmanship of the part does not conform to this limited warranty. ACT’s obligation under this warranty shall be limited to repairing, replacing, or crediting, at its option, any part which is deemed covered by ACT. No labor, lift or storage charges will be reimbursed for any reason. Damage to ACT’s parts resulting from misuse, improper use, or abuse shall void this limited warranty. Failure to follow ACT’s installation instructions and the vehicle manufacturer’s installation procedures and specifications shall void this limited warranty.

ACT undertakes no responsibility for the quality of the goods except as otherwise provided in this contract. ACT assumes no responsibility that the goods will be fit for any particular purpose for which you may be buying these goods, except as otherwise provided in the contract. ACT shall not be liable for any damage or injury to persons or property resulting from improper installation or misuse of any part subject to this warranty.

Merchandise Returns

No returns are accepted after ninety (90) days from original shipping date from ACT. A Returned Goods Authorization (RGA) number must be obtained from ACT and accompany all parts returned. All RGA numbers are valid for thirty (30) days from date of issue. All returned product must have the original packaging for credit. A handling or repackaging fee of 20% may be charged on merchandise returned. A credit will not be issued for discontinued items returned. Any parts returned under a warranty claim will be inspected, repaired and returned promptly; an automatic credit for the item returned will not be issued. Freight charges must be prepaid on all returned merchandise. Special order items cannot be returned or cancelled.

We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange. No product may be returned to ACT by the Customer under any circumstances in the absence of ACT’s specific written instructions and issuance of a return authorization number.

1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We wil review your request within 2 business days, do not send you item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.

5. You can monitor the status of your return (24x7) by logging into our website.

6. Any parts found to be non-conforming to ACT’s warranty will be charged a $50 dollar inspection fee (this fee can go towards the repair of your parts or the purchase of new parts and return freight).

An item must be returned in the original manufacturer packaging, so we recommend you keep your packaging for at least the first 90 days after purchase.